SHIPPING & RETURNS
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- Shipping & Delivery
- At this time, Hempmed1.com ships merchandise Worldwide, including Europe, Asia, Australia , USA, and the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Shipping times vary between 1-4 weeks (up to 4 weeks for Canada) and can be a result of busy high holiday seasons and large sales. We thank you for your patience.
- Return Policy
Prices, Descriptions and images are subject to change without notice.
Please confirm stock and color availability before making payments, as stock might occasionally run out without notice.
If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, you must return them to us within 14 working days of receiving them. In this case, you will be offered an exchange where possible, or a full refund after we receive the returned products. Hempmed1.com is not liable for any claims made after that time frame.
Exchange of faulty product is only possible when the customer returns the faulty product.
Please check the product as soon as you receive it, before use.
We will not be responsible for any delay or failure in the delivery of the products ordered by you or damage to the products when this is caused by an event beyond our control.
Please ensure you give us the correct full address, including the ‘buzz’ code if you live in a building.